Refund & Exchange Policy

Last updated: November 3, 2026

This Spanish translation is provided for convenience. If there is any conflict, the English version controls.

All sales are final. We do not give refunds. If an item was already damaged or defective when you received it from us, we will exchange it.

Items Received Damaged or Defective

If an item was damaged or defective when you received it from us — at the counter or on delivery — we will exchange it for the same item. Bring it back, or call us at (212) 348-2117, within 7 days of purchase or delivery, with your receipt or other proof of purchase.

We cannot exchange an item that was damaged after you received it, or one that has been used or opened.

Prescription Medications

For the safety of every patient, prescription medications cannot be returned or exchanged once they have left the pharmacy. If there is a problem with a prescription you picked up, call us right away at (212) 348-2117 and a pharmacist will help.

Medical Equipment

Medical equipment follows the same policy: no refunds, and an exchange only if an item was damaged or defective when you received it from us.

As a Medicare-enrolled supplier, we also accept returns of equipment that is substandard, or that was unsuitable for you at the time it was fitted, as Medicare’s supplier standards require. Call us at (212) 348-2117 within 7 days of delivery. Rentals are covered by the rental agreement you receive at fitting, and warranty repairs are described on our Medical Equipment page.

Questions

Call us at (212) 348-2117 or visit us at 1870 Lexington Avenue, New York, NY 10029.